Shipping Information

Last Updated: August 6, 2026

At MLB Crocs, every product is made especially for the customer who orders it. We operate under a Print-on-Demand production model, which means your baseball-inspired clog-style footwear is created only after your order has been placed.

Because our products are made on demand, the total delivery timeframe includes both production time and shipping time.

Total Delivery Time = Processing Time + Shipping Time

1. Delivery Timeframes

Please review our estimated delivery timeframes below:

Region Processing Time Shipping Time Estimated Total Time
United States 10–15 business days 7–10 business days 17–25 business days
North America, excluding Mexico 10–15 business days 7–10 business days 17–25 business days
Europe & United Kingdom 10–15 business days 10–15 business days 20–30 business days
Other international destinations 10–15 business days Varies by destination Varies by destination

Processing time is the period required to review your order, produce your made-to-order footwear, apply the selected design, complete quality inspection, and prepare the package for shipment.

Business days do not include weekends or public holidays.

Production and delivery times may vary depending on your location, production capacity, product style, material availability, carrier operations, customs clearance, weather conditions, holidays, peak shopping periods, and other circumstances outside our reasonable control.

2. Shipping Options and Costs

MLB Crocs offers shipping services within the United States and to many international destinations.

  • Free Standard Shipping on United States orders over $99.
  • Free Standard Shipping on international orders over $200.
  • For orders below these thresholds, shipping charges are calculated automatically during checkout.
  • Shipping fees depend on the delivery address, selected shipping method, product type, and available carrier services.

Available shipping methods may vary depending on the product, destination, fulfillment location, and carrier availability.

3. Where We Ship

MLB Crocs ships to:

  • All 50 United States.
  • Many international destinations where shipping services are available.

Some countries or regions may have limited shipping options because of carrier coverage, customs regulations, import restrictions, local delivery conditions, or fulfillment availability.

If your destination cannot be selected during checkout, shipping service may currently be unavailable for that location.

4. Shipping Carriers

Orders are shipped through trusted fulfillment and logistics providers. The carrier used for your order is selected according to the delivery destination, product type, fulfillment location, service availability, and expected delivery efficiency.

Shipping carriers may include:

  • UPS
  • USPS
  • DHL
  • FedEx
  • Yun Express
  • Other local or international delivery partners

The final carrier may vary depending on your location and the fulfillment partner responsible for producing and shipping your order.

5. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email containing a tracking number or tracking link when available.

Please note:

  • Tracking information may take up to 2 working days to appear after shipment.
  • Tracking activity and update frequency vary by carrier and destination.
  • International tracking may update less frequently in some regions.
  • A package may already be moving even when the tracking page has not yet been updated.

You can follow your package using the tracking link included in your shipping confirmation email.

If your order has shipped but you have not received tracking information, please contact:

Email: [email protected]

6. Made-to-Order Products

All MLB Crocs products are made to order.

This means:

  • Production begins only after an order has been submitted.
  • Each pair is created according to the selected design, size, style, and available product options.
  • Finished products are not mass-produced in advance.
  • Production time is required before an order can be shipped.
  • This production method helps reduce unnecessary inventory and overproduction.

Because every product is created specifically for the customer, orders generally cannot be changed or canceled after production has started.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders may be changed or canceled within:

  • 4 hours after purchase on business days.
  • 12 hours after purchase on weekends.

After the applicable period, the order may have entered production and can no longer be changed or canceled.

Approved cancellations may be subject to a 30% management and transaction fee to cover payment processing, order handling, production preparation, and administrative expenses.

To request an order change or cancellation, contact:

Email:
[email protected]

Please provide your order number and a clear explanation of the requested change.

8. Incorrect or Incomplete Shipping Address

Please review your shipping information carefully before completing checkout.

MLB Crocs is not responsible for packages delivered to an incorrect or incomplete address submitted by the customer.

If you discover an address error, contact us immediately within the permitted order-modification period. We will make reasonable efforts to update the address, but changes are not guaranteed after the order has entered production, fulfillment, or shipping processing.

If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be required to pay additional shipping fees before the order can be resent.

9. Customs, Import Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, VAT, brokerage fees, or other local charges.

  • Customs charges are determined by the destination country’s customs authorities.
  • Customs fees are not included in the product price or shipping charge unless clearly stated during checkout.
  • The recipient is responsible for paying applicable import duties, taxes, customs fees, or local charges.
  • MLB Crocs does not control customs processing times, customs charges, import regulations, or local delivery procedures.

Customers should contact their local customs authority for information about possible charges before placing an international order.

10. Delivery Delays

Although we work with established production and shipping partners, delivery delays may occasionally occur.

Possible causes of delay include:

  • Peak shopping seasons and holidays.
  • Severe weather conditions.
  • Carrier disruptions.
  • Customs inspections or clearance delays.
  • Incorrect or incomplete shipping addresses.
  • High production volume.
  • International transportation delays.
  • Unexpected logistics problems.
  • Local delivery restrictions.
  • Material, supply, or fulfillment interruptions.

Carrier delays caused by external circumstances may add approximately 3–7 business days to the normal estimated delivery timeframe.

If your order is delayed beyond the estimated timeframe, please contact:

Email: [email protected]

Our team will review the tracking information and work with the applicable production, fulfillment, or shipping partner to investigate the delay.

11. Lost, Missing, or Damaged Packages

If your package is lost in transit, missing, damaged, or delivered with a product problem, please contact MLB Crocs within 7 days of the delivery date or expected delivery date.

Please include:

  • Your order number.
  • Your full name or the email address used during checkout.
  • A clear description of the problem.
  • Photographs of the damaged product, if applicable.
  • Photographs of the damaged packaging, if applicable.
  • Available tracking information.

Our team will review the case and work toward an appropriate solution according to our shipping, return, and resolution policies.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check:

  • Your mailbox.
  • Your front door, porch, or entrance.
  • Your building reception desk or mailroom.
  • Members of your household.
  • Neighbors.
  • Your local post office or carrier facility.
  • Any safe delivery location around the shipping address.

If the package still cannot be found, contact the shipping carrier first and then contact MLB Crocs with your order number and tracking information.

We will make reasonable efforts to assist you. However, MLB Crocs cannot guarantee a refund or replacement for packages confirmed as delivered to the shipping address entered during checkout.

13. Product Variations During Production

Because MLB Crocs products are individually produced through a made-to-order process, minor variations may occur in:

  • Color tone.
  • Print placement.
  • Artwork scale.
  • Pattern alignment.
  • Decorative positioning.
  • Final appearance.

These slight differences are normal characteristics of custom production and generally do not affect the overall quality, function, or wearability of the product.

If you believe your item arrived damaged, defective, incorrect, or significantly different from the confirmed order, please contact us with clear photographs so our team can review the issue.

14. Our Responsibility

MLB Crocs works with third-party Print-on-Demand production, fulfillment, logistics, and shipping partners.

Although products may be produced and shipped by these partners, MLB Crocs remains the primary contact for order support and customer-service questions.

If you have questions about production, shipping, tracking, delays, delivery problems, or product concerns, please contact us directly. We will review your request and work with the relevant partner where necessary.

15. Contact Information

For shipping questions, tracking assistance, delivery concerns, or order support, please contact:

MLB Crocs
Website: https://mlbcrocs.com/
Address: 600 B Street, Suite 300, San Diego, CA 92101, United States
Phone: +1 (619) 555-0147
Email: [email protected]

Customer Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed