Privacy Policy

Last Updated: August 6, 2026

At MLB Crocs, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse our products, place an order, submit personalization details, contact our support team, or otherwise interact with our services.

MLB Crocs operates as an online Print-on-Demand store offering baseball-inspired clogs, fan-themed footwear, personalized products, and made-to-order designs.

By accessing our website, placing an order, or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us operate our website, process orders, create made-to-order products, provide customer support, prevent fraud, improve our services, and communicate with customers.

1.1 Personal Information You Provide

When you place an order, create an account, subscribe to updates, submit a review, request personalization, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address
  • Order number and order details
  • Product size and selected options
  • Selected design or product style
  • Personalization details, where available
  • Account information
  • Customer service messages
  • Transaction and purchase information
  • Reviews, photographs, comments, or other content you voluntarily submit
  • Communication and marketing preferences

Payment information is processed by third-party payment providers. MLB Crocs does not directly store complete credit card numbers, complete bank account details, or full payment credentials on our website.

1.2 Automatically Collected Information

When you visit or interact with our website, certain technical and browsing information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Links or buttons clicked
  • Time spent on the website
  • Referring website or URL
  • Approximate location information
  • Shopping cart activity
  • Checkout activity
  • Cookie identifiers
  • Other information collected through cookies and similar technologies

This information may help us understand how visitors use our website, improve website performance, maintain security, prevent fraud, and provide a better shopping experience.

2. How We Use Your Information

We may use personal information for legitimate business purposes connected to our store, products, customers, and services.

These purposes may include:

  • Processing, confirming, and fulfilling orders
  • Producing Print-on-Demand footwear
  • Applying selected designs, sizes, colors, and product options
  • Applying customer-submitted personalization details
  • Reviewing order information before production begins
  • Sending order confirmations
  • Providing production, shipping, delivery, and tracking updates
  • Responding to questions and customer service requests
  • Handling damaged, incorrect, delayed, or missing orders
  • Processing approved replacements, refunds, or other resolutions
  • Managing customer accounts
  • Improving our website, products, and shopping experience
  • Understanding customer preferences and product interest
  • Preventing fraud, abuse, unauthorized transactions, and security incidents
  • Enforcing our policies and protecting our legal rights
  • Maintaining accounting, tax, transaction, and business records
  • Complying with applicable legal and regulatory requirements
  • Sending promotional communications where you have chosen to receive them

We do not use personal information for purposes unrelated to our business operations unless we have your consent or the use is otherwise permitted or required by applicable law.

3. Print-on-Demand Production and Fulfillment

MLB Crocs operates through a Print-on-Demand and made-to-order business model. Products are generally produced only after an order has been submitted and approved for production.

3.1 Information Shared With Production Partners

To create, package, and deliver your order, we may provide necessary information to trusted production, printing, fulfillment, and shipping partners.

The information shared may include:

  • Customer name
  • Shipping address
  • Order number or fulfillment reference
  • Product type
  • Product size
  • Selected design
  • Selected colors or product options
  • Personalization details, where applicable
  • Shipping method
  • Other information reasonably required to produce and deliver the order

We seek to share only the information reasonably necessary for a partner to complete its assigned service.

3.2 Fulfillment Locations

Depending on the product, destination, production availability, and fulfillment capacity, our production or fulfillment partners may operate in:

  • The United States
  • China
  • Vietnam
  • Other countries or regions where our service providers operate

Although products may be manufactured or shipped by third-party partners, MLB Crocs remains your primary contact for order communication, customer support, and assistance with your shopping experience.

4. Cookies and Similar Technologies

MLB Crocs may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate the website and better understand how customers use our store.

4.1 How Cookies May Be Used

Cookies and similar technologies may help us:

  • Keep the website functioning properly
  • Remember selected preferences
  • Keep products in your shopping cart
  • Support account and checkout functions
  • Improve website speed and performance
  • Analyze website traffic and visitor behavior
  • Understand product views and shopping patterns
  • Measure the performance of advertising or marketing campaigns
  • Prevent fraud, abuse, and security risks
  • Provide more relevant website content where permitted

4.2 Managing Cookies

You can usually control or disable cookies through your browser or device settings.

Disabling certain cookies may affect website functionality, including:

  • Shopping cart functions
  • Checkout features
  • Account login
  • Saved preferences
  • Personalization tools
  • Certain website features

5. How We Share Personal Information

MLB Crocs does not sell or rent personal information in exchange for money.

We may disclose necessary information to trusted third parties that help us operate our website and provide our services, including:

  • Payment processors and checkout providers
  • Print-on-Demand production partners
  • Printing and fulfillment providers
  • Shipping carriers and delivery companies
  • Website hosting providers
  • Website maintenance and technology providers
  • Email communication platforms
  • Customer service platforms
  • Analytics providers
  • Advertising and marketing providers
  • Fraud-prevention and security providers
  • Accounting, legal, tax, or other professional advisers
  • Government, law-enforcement, judicial, or regulatory authorities where legally required

Service providers are expected to protect personal information and use it only for the services they perform for us, subject to their contractual and legal obligations.

5.1 Business Transfers

If MLB Crocs is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, relevant information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Payment Information

Payments made through our website are processed by third-party payment service providers.

6.1 Payment Processing

When you complete a purchase:

  • Your payment details are submitted to the applicable payment processor.
  • MLB Crocs does not directly store complete credit card numbers.
  • MLB Crocs does not directly store complete bank account information.
  • MLB Crocs does not directly store full payment authentication credentials.

Payment providers may collect, process, retain, and protect your payment information according to their own privacy policies and security practices.

6.2 Payment Issues and Fraud Prevention

If a payment is declined, reversed, disputed, charged back, or identified as potentially suspicious, we may use relevant order and transaction information to:

  • Review and investigate the transaction
  • Confirm order details
  • Prevent fraud and unauthorized purchases
  • Respond to a payment dispute
  • Protect customers, our website, and our business

7. Email Communications

7.1 Marketing Communications

If you subscribe to our newsletter, promotions, or store updates, we may send emails concerning:

  • New product designs
  • Baseball-inspired collections
  • Product announcements
  • Special offers
  • Discount codes
  • Seasonal promotions
  • Store updates
  • Other marketing content

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in an email or contacting us directly.

7.2 Transactional Communications

Even after unsubscribing from marketing emails, you may continue to receive necessary non-promotional messages concerning:

  • Your order
  • Payment confirmation
  • Production
  • Shipping
  • Tracking
  • Delivery
  • Account security
  • Customer support
  • Policy or service updates

8. Customer Support Communications

When you contact MLB Crocs by email, contact form, or another support channel, we may collect and retain:

  • Your message
  • Your contact information
  • Your order number
  • Relevant order details
  • Photographs or videos
  • Attachments
  • Other information you voluntarily provide

We may use this information to:

  • Respond to your request
  • Confirm your identity or order details
  • Resolve product or delivery issues
  • Evaluate damaged or incorrect products
  • Provide customer support
  • Prevent fraudulent claims
  • Maintain records of customer communications
  • Improve our customer service

Please do not send sensitive personal information unless it is reasonably necessary for us to assist with your request.

9. Reviews, Photographs, and User-Submitted Content

If you submit a review, photograph, comment, testimonial, feedback, design idea, personalization request, or other content, we may use that information to:

  • Respond to your request
  • Review or fulfill your order
  • Improve our products and services
  • Display customer reviews or feedback
  • Promote our store where permitted

By submitting content, you confirm that:

  • You have the right to submit and share the content.
  • The content does not violate another person’s privacy, publicity, copyright, trademark, or other legal rights.
  • The content does not contain information you are prohibited from sharing.

Do not include personal information in public reviews, photographs, or comments unless you are comfortable with that information being publicly visible.

10. Fraud Prevention and Website Security

We may use personal, technical, order, transaction, and communication information to detect, prevent, investigate, and respond to:

  • Fraud
  • Unauthorized transactions
  • Suspicious orders
  • Payment disputes
  • Website abuse
  • Security incidents
  • Policy violations
  • Attempts to interfere with our website or services

Information reviewed for these purposes may include:

  • Order details
  • Payment and transaction signals
  • IP addresses
  • Device and browser information
  • Account activity
  • Billing and shipping information
  • Customer communication records
  • Checkout behavior

11. Data Security

MLB Crocs takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Our security practices may include:

  • Secure website connections
  • Encrypted transmission where appropriate
  • Restricted access to personal information
  • Secure third-party payment systems
  • Fraud-detection tools
  • Secure order-processing systems
  • Account and access controls
  • Use of trusted service providers

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Information may be retained to:

  • Process and fulfill orders
  • Provide customer support
  • Handle replacements, refunds, disputes, or chargebacks
  • Maintain transaction and business records
  • Satisfy accounting, tax, reporting, and legal requirements
  • Prevent fraud and abuse
  • Enforce our terms and policies
  • Resolve complaints
  • Improve our website and services

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely retain it in accordance with applicable requirements and operational needs.

13. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request information about how personal information is used or disclosed

These rights are not absolute and may be subject to legal exceptions, identity verification, record-retention requirements, fraud-prevention needs, and other limitations permitted by law.

13.1 How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email:
[email protected]

Please use the subject line Privacy Request and provide enough information for us to identify your account, order, or relevant records.

We may request additional information to verify your identity before processing a request. We will not request more verification information than reasonably necessary.

14. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been submitted by a child under 13 without appropriate authorization, we will take reasonable steps to review and delete that information where required.

If you believe a child has provided personal information to MLB Crocs, please contact:

[email protected]

15. International Data Transfers

MLB Crocs operates online and may work with production, fulfillment, payment, hosting, analytics, marketing, customer-support, and shipping providers located in different countries.

As a result, personal information may be processed, stored, or transferred outside your country of residence, including in:

  • The United States
  • China
  • Vietnam
  • Other countries where our service providers operate

Privacy and data-protection laws in those countries may differ from the laws in your country.

Where appropriate, we take reasonable steps intended to ensure that personal information is handled in accordance with this Privacy Policy and applicable requirements.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, tools, social media platforms, or other external resources.

MLB Crocs is not responsible for the privacy, content, security, policies, or business practices of third-party websites or services.

When you visit a third-party website or use a third-party service, you should review its privacy policy before submitting personal information.

17. Analytics and Advertising

We may use analytics, advertising, and marketing technologies to understand how visitors interact with our website and to evaluate the effectiveness of our marketing efforts.

These technologies may collect information such as:

  • Pages viewed
  • Products selected or clicked
  • Browsing and shopping behavior
  • Device and browser information
  • Approximate location information
  • Interaction with advertisements
  • Interaction with marketing emails
  • Referral information

This information may help us:

  • Improve our website
  • Understand customer interests
  • Measure marketing performance
  • Identify popular products
  • Deliver more relevant content where permitted

You may be able to limit certain tracking or advertising activities through browser settings, device settings, cookie controls, or opt-out tools provided by relevant third parties.

18. Do Not Track and Preference Signals

Some browsers and devices offer “Do Not Track” settings or other privacy preference signals.

Because browser signals and legal requirements may vary, our website may not respond uniformly to every Do Not Track signal.

You may still control certain cookies and tracking technologies through your browser, device, or available website settings.

19. Sensitive Personal Information

Please do not send sensitive personal information unless it is reasonably necessary for an order or customer-support request.

Information that should generally not be submitted includes:

  • Government identification numbers
  • Complete financial account details
  • Full credit card information sent by email
  • Medical or health information
  • Passwords
  • Authentication codes
  • Other highly private information

MLB Crocs does not normally require this information to produce or deliver an order.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our website or business
  • Our Print-on-Demand operations
  • Our service providers
  • Our technology
  • Our privacy or security practices
  • Applicable legal obligations

When this Privacy Policy is updated, we will publish the revised version on this page and change the “Last Updated” date.

Your continued use of the website after an updated policy is posted indicates your acknowledgement of the revised policy, subject to applicable law.

21. Contact Information

If you have questions about this Privacy Policy, how your personal information is handled, or a privacy request, please contact:

MLB Crocs
Website: MLB Crocs
Address: 600 B Street, Suite 300, San Diego, CA 92101, United States
Phone: +1 (619) 555-0147
Email: [email protected]

Working Hours

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed

We normally respond to privacy and customer-service requests during our listed working hours.