Returns & Exchanges Policy

Last Updated: August 6, 2026

At MLB Crocs, every product is made only after an order is placed. We operate under a Print-on-Demand model, which means each pair of baseball-inspired clog-style footwear is produced specifically for the customer based on the selected design, size, style, and product options.

Because our products are made to order and are not taken from pre-made warehouse inventory, our return and exchange policy is different from that of traditional retail stores.

Please read this policy carefully before placing an order.

1. Made-to-Order Product Policy

All MLB Crocs products are made specifically for each order.

This means:

  • Products are produced after checkout is completed.
  • Finished items are not mass-produced in advance.
  • We do not maintain large quantities of ready-made inventory for resale.
  • Each pair is created according to the customer’s selected design, size, style, and available product options.

For this reason, we generally do not accept returns, refunds, or exchanges for reasons unrelated to product defects, production errors, or fulfillment mistakes.

2. Non-Returnable and Non-Exchangeable Cases

We do not accept returns, refunds, or exchanges in the following situations:

  • The customer selected the wrong size.
  • The customer changed their mind after purchase.
  • The customer no longer wants the product.
  • The customer ordered the wrong design, color, size, style, or product type.
  • The customer submitted incorrect personalization details.
  • The product does not match the customer’s personal preference regarding fit, style, color, or design.
  • Minor color differences occur because of screen or device display settings.
  • Minor differences in print placement, artwork scale, or pattern alignment occur because of the made-to-order production process.
  • The product was damaged after delivery because of misuse, wear, cleaning, washing, modification, or improper care.
  • The package was sent to an incorrect or incomplete address provided by the customer.
  • The customer refused delivery or failed to collect the package.

Please review all order details carefully before completing checkout.

3. Eligible Cases for Replacement or Refund

We will review your request and may approve a replacement, refund, store credit, or another reasonable solution when:

  • The product arrives damaged.
  • The product is defective.
  • The product has a clear printing or manufacturing issue.
  • The item received is different from the item ordered.
  • The wrong size, design, product style, or product was sent because of our error.
  • The product has a significant production problem that affects its normal use or appearance.

The issue must be reported within 7 days of delivery. Requests submitted after this period may not be eligible for replacement, refund, or further resolution.

4. How to Request Support for an Order Issue

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at:

Email:
[email protected]

Please include:

  • Your order number.
  • Your full name or the email address used at checkout.
  • A clear description of the issue.
  • Clear photographs of the entire product.
  • Close-up photographs showing the problem.
  • Photographs of the packaging if the package arrived damaged.
  • Any relevant shipping or tracking information.

Our support team will normally review your request and respond within 2–3 business days.

5. Review and Resolution Process

After receiving your request, we will review the order details, photographs, supporting information, and available production or shipping records.

If your request is approved, we may offer:

  • A free replacement.
  • A partial refund.
  • A full refund.
  • Store credit.
  • Another reasonable solution based on the circumstances.

The final solution will depend on the nature of the issue, the condition of the product, the evidence provided, and the information available from our production, fulfillment, and shipping partners.

6. Return Shipping

Please do not return a product without contacting MLB Crocs and receiving approval first.

If a physical return is required, we will provide return instructions after approving your request.

In many cases, returning the product may not be necessary. Clear photographs and supporting information may be sufficient for us to review and resolve the issue.

If the problem was caused by a confirmed production or fulfillment error, MLB Crocs may cover the return shipping cost when a return is required.

If a customer requests a return for a reason not covered by this policy, the customer may be responsible for all return shipping costs, and the return may still be refused.

7. Personalized and Custom Products

Personalized and custom-made products are considered final sale unless they arrive damaged, defective, misprinted, or incorrect because of our production or fulfillment error.

Please review all personalization details carefully before submitting your order.

MLB Crocs is not responsible for customer-submitted errors, including:

  • Spelling mistakes.
  • Incorrect names.
  • Incorrect numbers.
  • Incorrect dates.
  • Incorrect custom text.
  • Incorrect capitalization.
  • Wrong product size.
  • Incorrect custom instructions.

8. Size and Fit Responsibility

Customers are responsible for reviewing the size chart displayed on the product page before placing an order.

Product sizing and fit may vary depending on the product style, manufacturer, foot shape, regional sizing standards, and personal fit preference.

We do not provide refunds or exchanges when:

  • The customer selected the wrong size.
  • The product does not fit because of personal sizing preference.
  • The customer relied only on their usual footwear size without reviewing the product size chart.

If you are uncertain about sizing, please contact us before placing your order.

9. Exchanges

Exchanges are available only when there is a confirmed production or fulfillment problem with the product.

Eligible Exchange Cases

  • Defective product.
  • Damaged product.
  • Misprinted product.
  • Incorrect product sent.
  • Incorrect size sent because of our error.
  • Incorrect design or product style sent because of our error.

Non-Eligible Exchange Cases

  • The customer selected the wrong size.
  • The customer changed their mind.
  • The product does not match the customer’s personal fit preference.
  • The customer prefers a different style or color.
  • The customer submitted incorrect order information.
  • Minor color differences resulted from screen settings.
  • Minor print-placement differences resulted from custom production.

Because each product is made on demand, we cannot exchange an item for another size, design, or style unless the original product has a verified production or fulfillment issue.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because production may begin shortly after an order is submitted, changes and cancellations are available only within a limited period and are not guaranteed.

Orders may be changed or canceled within:

  • 4 hours after purchase on business days.
  • 12 hours after purchase on weekends.

After the applicable period, the order may have entered production and can no longer be changed or canceled.

Approved cancellations may be subject to a 30% management and transaction fee to cover payment processing, order handling, production preparation, and administrative expenses.

To request a change or cancellation, contact:

[email protected]

Please include your order number and a clear description of the requested change.

11. Refused, Returned, or Undeliverable Packages

A package may be returned to us or our fulfillment partner because of:

  • An incorrect shipping address.
  • An incomplete shipping address.
  • Failure to collect the package.
  • Refusal of delivery.
  • An unavailable recipient.
  • Delivery restrictions at the destination.

In these circumstances, we may offer to resend the order at the customer’s expense.

If a refund is approved, production costs, handling expenses, original shipping charges, and return shipping costs may be deducted from the refund amount.

MLB Crocs is not responsible for delivery problems caused by incorrect or incomplete shipping information submitted by the customer.

12. Packages Marked as Delivered

If the tracking information shows that your package was delivered but you cannot locate it, please first check with:

  • Members of your household.
  • Neighbors.
  • Your building reception desk or mailroom.
  • Your local post office or carrier office.
  • The shipping carrier.
  • Safe delivery locations around your property.

If the package still cannot be located, please contact us with your order number and tracking information.

We will make reasonable efforts to assist you. However, we cannot guarantee a refund or replacement for packages confirmed as delivered to the shipping address entered during checkout.

13. Products Damaged After Use

MLB Crocs is not responsible for damage occurring after delivery because of:

  • Improper use.
  • Normal wear and tear.
  • Incorrect cleaning or washing.
  • Exposure to excessive heat or harsh conditions.
  • Accidental damage.
  • Customer alterations or modifications.
  • Failure to follow product-care instructions.

If you believe your product arrived damaged or defective, contact us within 7 days of delivery and provide clear photographs before using, cleaning, or modifying the product.

14. Refund Processing

If a refund is approved, it will normally be issued to the original payment method used during checkout.

Please allow several business days for the refund to appear in your bank account, card statement, or payment account. The exact processing time depends on your bank or payment provider.

Original shipping charges and express-delivery fees are generally non-refundable unless the issue was caused by a confirmed error on our part.

15. Chargebacks and Payment Disputes

We encourage customers to contact MLB Crocs before opening a chargeback or payment dispute.

Most order problems can be reviewed and resolved more efficiently by communicating directly with our customer-support team.

Opening a chargeback without contacting us may delay the review process and may limit our ability to provide a replacement, refund, store credit, or another resolution.

16. Our Responsibility

MLB Crocs works with third-party Print-on-Demand production, fulfillment, and shipping partners. However, we remain responsible for providing order support and assisting customers with eligible product issues.

If your item arrives damaged, defective, misprinted, or incorrect, we will review the issue in good faith and work toward a fair resolution in accordance with this policy.

17. Contact Information

For return, exchange, refund, cancellation, or order-related requests, please contact:

MLB Crocs
Website: MLB Crocs
Address: 600 B Street, Suite 300, San Diego, CA 92101, United States
Phone: +1 (619) 555-0147
Email: [email protected]

Customer Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed